Frequently asked questions
APPOINTMENTS & BOOKING FEE
Booking Information
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Appointments are required. You can book an appointment here.
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Please book 1 × 20-minute slot per 2 people.
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A £10 booking fee is required, which will be deducted from your total payment on the day.
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Appointments can be rescheduled at no extra cost.
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The booking fee is non-refundable for missed appointments or cancellations made on the day of the appointment.
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If you're using a gift card voucher, the £10 booking fee will be reimbursed on the day.
HOW LONG DOES THE PROCESS TAKE
10 minutes per person
THE PROCESS OF PHOTOGRAPHING YOUR IRIS
We use our own advanced technology to capture an ultra-high resolution photograph of your iris. With specialist image editing software we isolate the iris and enhance its detail, and create a high quality art print for you to keep - YOUR EYES, OUR ART.
PRINT & FRAME OPTIONS
ACRYLIC
HIGH DEFINITION METAL
DIGITAL FILES
Digital files will be delivered via email with a download link
DO YOU NEED TO PHYSICALLY BE PRESENT
Yes
RESTRICTIONS & MINIMUM AGE
If you are sensitive to bright lights or suffer from light-triggered conditions such as migraines or epilepsy we recommend you do not attend. Minimum age is 10 years old
PRICES
Prices are subject to change. However, any bookings made prior to a price increase will remain unaffected.
GIFT CARDS
See GIFT CARD page for our selection of digital gift cards.
Important Notice – Gift Card Expiry Policy
We have a strict policy and do not accept expired Gift Cards under any circumstances.
To avoid disappointment, please ensure that your Gift Card is redeemed — meaning the service is completed — within its validity period. Booking an appointment before the expiry date is not sufficient; the service must be fully completed before the card expires. No extensions or exceptions will be granted after the expiry date.
Kindly ensure that this Gift Card is presented at the time of your appointment. Failure to do so will render the appointment invalid and subject to cancellation.
CAN I WEAR CONTACT LENSES
For accurate results, all contact lenses must be removed prior to the iris photography.
PRODUCTION & DELIVERY TIMES
Digital downloads within 24-48 hours.
Prints and framing vary depending on selection
FREE DELIVERY to the UK and EU
RETURNS & REFUND POLICY
No refunds or returns are available, as this is a personalised offer.